Frequently Asked Questions (FAQ)

Q1) DOES THE GOOD ROAD SHIP AS SHOWN

Yes. All of our products come in a beautiful glossy laminate box. Learn more about our shipping terms here (Link to the 8th clause of the Terms & Conditions Page – Shipping & Handling)

Q2) HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders take about 6-7 working days to get delivered. We offer standard shipping PAN India and expedited shipping options at an additional cost. Within Delhi-NCR, we offer 4-5 days delivery.

Q3) WHAT IF I NEED IT THERE ON A PARTICULAR DAY/ DATE?

No worries! we can express ship your order, to make sure it reaches on your desired date for an additional fee.

Q4) WHERE DO YOU SHIP?

We only ship domestically, all across India.

Q5) WHAT IS THE SIZE OF EACH BOX?
1)Blue Square Box:

Bottom: 10’’ X 10’’ X 4.75’’

Top: 10’’ X 10’’ X 2’’

2)Red Striped Rectangle Box:

Bottom: 12.5” X 9.5” X 4.5”

Top:

3)Yellow Small Rectangle Box:

Bottom:

Top:

Q6) WHAT’S INSIDE EACH TGR PACKAGE?/

Obviously no surprises here. Only products selected by you from our Make-Your-Own section or Pre Packed Boxes section or Monthly Box section is exactly what you get! Please note there may be slight variation in colour due to screen resolutions.

Q7) DO THE BOXES COME WITH A NOTE?

Yes.

Q8) DO THE GOOD ROAD BOXES EVER CHANGE?

Yes, they do. We’re constantly innovating and updating our product portfolio with new gift boxes as well as refreshing our existing ones with new ingredients!

Q9) CAN I CUSTOMIZE A GIFT BOX?

Absolutely. Whether it's a wedding, baby shower, bachelorette party or a corporate affair, we love finding the right mix of products for your special occasion. For inquiries, please email us at bulkorder@thegoodroad.in

Q10) CAN YOU ADD MY LOGO TO MY GIFT BOX OR DO YOU CREATE PRIVATE LABEL BOXES?

Yes, we can create specially branded gift boxes for your company, special event or organization in multiple quantities. Please feel free to email us with any questions at bulkorder@thegoodroad.in

Q11) CAN WE COLLABORATE ON A GIFT BOX?

We would love to hear your thoughts on collaborating. Please email us at collaborate@thegoodroad.in

Q12) WHAT IS YOUR RETURN POLICY?

We take great pride in our curated offerings and quality of products. However, if you are unhappy with your purchase, please refer to our return policy here (Link to the 9th clause of the Terms & Conditions Page - Return of Products & Replacements)

Q13) IF I CHANGE MY MIND, CAN I CANCEL MY ORDER

Orders once placed, cannot be cancelled.